Refund and Returns Policy

At PeakMart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to make the return and refund process simple and transparent.

1. Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, in original packaging, and in the same condition that you received them.

• Certain items such as personal care products, skincare, earrings, and final sale items are non-returnable for hygiene and safety reasons.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is defective or sent in error.

3. Exchanges

• We only replace items if they are defective, damaged, or the wrong item was shipped.

• If you need an exchange, please contact us before sending the product back.

4. Order Cancellations

• Orders may be cancelled within 24 hours of purchase for a full refund.

• After processing, cancellations cannot be guaranteed.

5. Contact Us

For all return, refund, or exchange requests, please contact our support team:

📍 Address: 600 King Street West, Suite 800, Toronto, ON M5V 1M9
📞 Phone: +1 825-798-5261
📧 Email: hello@peakmart.top

We are here to help and will do our best to resolve any issues promptly.