Frequently Asked Questions (FAQ)

1. What is PeakMart?

PeakMart is a Canadian e-commerce company offering fashion, beauty, lifestyle, and handmade products. We provide a wide variety of apparel, organic skincare, and unique accessories at affordable prices.

2. Where is PeakMart located?

📍 Our office is located at:
600 King Street West, Suite 800, Toronto, ON M5V 1M9, Canada.

3. How can I contact PeakMart?

📞 Phone: +1 825-798-5261
📧 Email: hello@peakmart.top

4. What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payment methods.

5. Do you ship across Canada?

Yes, we ship to all Canadian provinces and territories. Delivery times may vary depending on your location.

6. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days, depending on your location and shipping provider.

7. Can I return or exchange an item?

Yes, you may request a return within 14 days of receiving your order, provided the item is unused and in its original packaging. Certain items (like skincare and earrings) are non-returnable for hygiene reasons. Please check our Refund & Returns Policy for details.

8. How do I request a refund?

Contact us at hello@peakmart.top with your order details. Once we receive and inspect your return, refunds will be processed within 5–10 business days to your original payment method.

9. What if I received a damaged or wrong item?

If your order arrives damaged or incorrect, please contact us immediately. We will arrange a replacement or exchange at no extra cost.

10. Can I cancel my order?

Orders can be cancelled within 24 hours of purchase for a full refund. After that, cancellations cannot be guaranteed if the order has already been processed.